Your Questions, Answered
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Unfortunately, all personalized and custom-engraved items are final sale and cannot be returned or exchanged. However, if we make an error (such as incorrect engraving or sending the wrong item), we will gladly replace it or issue store credit.
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We take extreme care with every customer-supplied item. However, if accidental damage occurs during engraving, Engraviti’s liability is limited to a maximum of $100 per item.
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Yes! Non-personalized products from our curated collection can be returned within 14 days of delivery, as long as they are unused and in their original packaging. Customers are responsible for return shipping unless the item is defective or damaged.
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Please contact us within 48 hours of receiving your order. We will review your claim and offer a replacement or store credit if the issue is verified.
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Yes, orders can be canceled within 24 hours of purchase, provided engraving has not yet started. Once we begin engraving, cancellations are not possible.
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Refunds are only provided in cases where Engraviti is at fault, such as errors in engraving or sending the wrong item. For all other cases, we offer replacements or store credit.
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Yes. By placing an order with Engraviti, you acknowledge and agree to the terms outlined in our Return & Liability Policy.